OPEN INTERNET POLICY

Border to Border Communications, Inc. adopts this Open Internet Policy to promote the Internet as an open platform enabling customer choice, freedom of expression, end-user control, competition, and the freedom to innovate without permission.

No Unreasonable Discrimination:  Subject to reasonable network management, Border to Border Communications, Inc. does not unreasonably discriminate in transmitting lawful network traffic over a customer’s broadband Internet access service.  Reasonable network management practices are set out below.

Border to Border Communications, Inc. does not:

• Discriminate among specific uses, or class of uses, of its network
• Impair, degrade or delay VoIP applications or services that compete with its voice services or those of its affiliates
• Impair, degrade, delay or otherwise inhibit access by customers to lawful content, applications, services or non-harmful devices
• Impair free expression by actions such as slowing traffic from particular web sites or blogs
• Demand pay-for-priority or similar arrangements that directly or indirectly favor some traffic over other traffic
• Prioritize its own application, services or devices or those of its affiliates

No Blocking:  Border to Border Communications, Inc. does not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management as described below.

NETWORK MANAGEMENT PRACTICES

General:  Border to Border Communications, Inc. manages its network to provide high quality service to its customers.  Border to Border Communications, Inc. cannot guarantee that it can prevent spam, viruses, security attacks, network congestion and other actions which can affect service, but does use various filters, monitoring efforts and other measures to minimize the effects of spam, viruses, security attacks, network congestion and other actions which can affect the service provided to customers.

Congestion:  Border to Border Communications, Inc. has not experienced substantial problems with congestion.  However, it may be possible that there are congestion events that may occur in the future, particularly as it may be related to the service capacity from third parties used by Border to Border Communications, Inc. to provide the customer with access to the internet cloud.  Such service capacity is outside the control of Border to Border Communications, Inc.

Where feasible, Border to Border Communications, Inc. will address congestion issues through a combination of improvements to its network or obtaining additional capacity from internet providers.  Such processes take time to implement and may not be feasible in all situations.  Therefore, Border to Border Communications, Inc. reserves the right to monitor and identify which customer accounts are using the greatest amount of bandwidth during periods of heavy congestion and to work to provide solutions to address those issues.  If a preferred solution cannot be worked out with the customer or customers, Border to Border Communications, Inc. reserves the right to manage the Internet traffic of high volume customers during periods of significant congestion.  This means that the affected customers will still be able to access the Internet and engage in activities that they desire, but during certain periods of time they may experience conditions such as longer times to download or upload files, or slower access and slower movements during online game playing.  It is expected that any periods of traffic management due to congestion will be brief and infrequent.

Use of Network:  In no case will Border to Border Communications, Inc. discriminate among customers on the basis of the type of content, applications, services or devices which a  customer uses.

Applications:  Customers may use any lawful and commercially available application which they desire.  Border to Border Communications, Inc. does not normally monitor the contents of the traffic or applications of the customers, and undertakes no obligation to monitor or investigate the lawfulness of any specific application used by a customer.  Border to Border Communications, Inc. will only take steps regarding an application-specific behavior by a customer if there is reasonable belief that the application will cause harm to Border to Border Communications, Inc. network or is unlawful, including, but not limited to, violating intellectual property rights.

Devices:  A customer may use any lawful, compatible, and commercially available device which they desire on the network provided by Border to Border Communications, Inc., as long as such device does not harm the network and is not unlawful.

Security:  Border to Border Communications, Inc. undertakes no obligation to monitor or protect customer traffic from spam, viruses, denial of service attacks or other malicious, unlawful or unwarranted activities.  Border to Border Communications, Inc. does not guarantee that it can protect customers from any or all security breaches.  The customer is using this service at its own risk.  Customers are cautioned to purchase their own spam filtering and antivirus software from commercial vendors to meet their needs.  However, a customer that is subject to spam, virus, denial of service attack or similar malicious, unlawful or unwarranted activities is urged to contact Border to Border Communications, Inc. as soon as possible.  Border to Border Communications, Inc. will work with the customer on how the customer can take appropriate and economically reasonable efforts to address the matter.

Other Matters:  Other terms and conditions for use are found in Border to Border Communications, Inc. Internet Acceptable Use Policy.  The terms and conditions of the Internet Acceptable Use Policy control to the extent there is any inconsistency with this Policy.

PERFORMANCE CHARACTERISTICS

The internet pricing and levels of service provided by Border to Border Communications, Inc. can be found on our web site.  The service provided consists of either fiber optic, copper digital and wireless systems.  Expected access speeds of the network range from 128Kbps to 1.5Mbps depending on the actual installation conditions and type of system.

Actual access speeds are impacted by the length, capacity and congestion of transport facilities purchased by Border to Border Communications, Inc. from third party providers.  Border to Border Communications, Inc. cannot guarantee that it will be able to obtain capacity from these third party providers at commercially reasonable prices if and when additional third party capacity is needed to reach Internet nodes.

Border to Border Communication’s ability to deliver the speeds set forth above may be affected by significant use of specialized services such as Internet based video services.  This is a growing area and its effect on Border to Border Communication’s ability to provide service at the speeds listed above are unknown at this time.

PRIVACY

As a general statement, Border to Border Communications, Inc. does not usually inspect network traffic.  Border to Border Communications, Inc. does retain and store certain traffic information for time periods required by federal and state law, including, but not limited to, the identity of the customer using a particular IP address during a specific period of time.  Border to Border Communications, Inc. does assist law enforcement and provide traffic information that it may have available to it when requested pursuant to the Communications Assistance for Law Enforcement Act, the Foreign Intelligence Surveillance Act and other applicable national and state security and criminal statutes.

BORDER TO BORDER COMMUNICATIONS, INC. DOES NOT COLLECT, STORE OR USE TRAFFIC INFORMATION TO PROFILE ITS CUSTOMERS IN ORDER TO SELL ADDITIONAL SERVICES TO THEM OR FOR NON-NETWORK MANAGEMENT PURPOSES.

COMPLAINTS

If a customer has complaints about the service, they are urged to contact Border to Border Communications, Inc. at 956-936-2000.  A customer always has the right to file a complaint with the Federal Communications Commission at www.fcc.gov.