Payments for local, toll, miscellaneous services and other authorized fees are due by the 16th of the month following our company’s billing period, which is the first day of each month. If the due date falls on a holiday or weekend, the due date will be the following work day. A bill is considered delinquent if not paid by the by the 16th of the month. Disconnect notices are mailed on the 17th of each month. Should a customer not receive a bill or disconnect notice, the customer should call the Company’s business office, at 956-936-2000, to make arrangements for payment, prior to suspension of service. Services are suspended on the 26th day of the month.
Customers are responsible for the payment of their bill for the current month. Charges for monthly local service are billed one month in advance. Long distance calls and any other charges associated with a customer’s account are itemized on the customer bill, following the month the service is initiated.
Questions relative to this policy may be answered by calling the Company’s business office at 956-936-2000 between the hours of 8:00 am and 5:00 pm, Monday thru Friday.