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Lifeline and Link-Up Programs

What is Lifeline:

Lifeline service is a government assistance program which provides monthly discounts to an eligible customer’s voice telephone service and broadband internet access service. Border To Border Communications offers reduced rates to eligible low-income residential customers through Lifeline program

Lifeline

The Lifeline program is designed to help qualified low-income individuals pay the monthly cost of basic telephone service. The Federal Lifeline discount reduces basic monthly telephone rate by $9.25 and an additional State Lifeline discount of approximately $3.50 for a total maximum discount of $12.75 for those who qualify. Effective December 2, 2016, the Federal Lifeline discount can be applied to qualifying voice or broadband (Internet) services. Additional services such as caller ID or voice messaging are not included. To apply for Lifeline call 1-866-454-8387 or follow this link. https://www.liteuptexas.org/NewForm/

Who is Eligible for Lifeline:

To be eligible for Lifeline a household’s annual income must be at or below 135% of the federal poverty guidelines or someone in the household must receive benefits from at least one of the following programs:

  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)
  • Tribal-specific programs: Bureau of Indian Affairs General Assistance, Tribally-Administered Temporary Assistance for Neddy Families (TTANF), Food Distribution Program on Indian Reservations (FDPIR), Head Start
  • Veterans Pension and Survivors Benefit Programs

Federal rules prohibit eligible low-income consumers from receiving more than one Lifeline discount per household. An eligible consumer may receive a discount on either a wireline or wireless service, but not both. A consumer whose household currently is receiving more than one Lifeline service must select a single Lifeline provider and contact the other provider to de-enroll from their program. Consumers violating this rule may also be subject to criminal and/or civil penalties.

Link-Up

The Link-Up program is designed to reduce the cost of initiating new telephone service to qualifying low-income residents.  Link-Up offers a 50% discount (up to $30) for telephone installation charges for one phone line in the home.  To apply for Link-Up please follow this link.https://www.liteuptexas.org/NewForm/

Effective December 2, 2016, Federal Lifeline is now available for broadband services. Please contact our office at (956) 936-2000 or go to https://www.liteuptexas.org to see if you qualify.